CSR Boot Camp

 

The Solution to Your CSR Training Needs

One of the most requested education questions we receive is "How can I train my new CSR ASAP?" Well, now IIANC has the answer...the CSR Boot Camp!

IIANC has partnered with The Institutes to offer a proven training program designed to bring customer service representatives (CSRs) up to speed quickly and effectively. CSR BootCamp empowers CSRs to develop strong customer relationships with a solid foundation of knowledge of a wide range of insurance products and services. Plus, program completion puts CSRs closer to earning The Institutes’ Associate in General Insurance (AINS) designation. 

Study options for CSR Boot Camp courses include access to 24/7 interactive online training, as well as traditional print textbooks and course guides. See the six steps of the CSR Boot Camp below. You can also learn more online or download this brochure.

Questions? Email education@iianc.com or call 888-275-8907.


There are Six Steps to the CSR Boot Camp program:

1.  Successful Starts for CSRs

Meet your agency's onboarding needs by helping new customer service representatives (CSRs)
  -  Build a foundation of basic insurance principles
  -  Increase their confidence in their new role
  -  Gain key communication and professional skills for starting a successful career 
Cost:  Online Course Including Exam - $66

2.  Introduction to Risk Management and Insurance
  -  Help employees gain confidence in serving their customers by understanding basic insurance and risk management principles
  -  Enhance organizational efficiency by offering consistent fundamental property-casualty, risk management, claims and underwriting knowledge across the organization
  -  Easily integrate online course offerings with training programs that your organization currently has in place 
Cost:  Interactive online course, including exam - $160       Textbook & Course Guide - $90   (Addl. cost for Exam)

3.  IIANC Prelicensing Course
IIANC offers pre-licensing courses for P&C, L&H, and LTC/Medicare Supplement.
Cost:  Price varies by course - see link above for details

4.  AINS 21 - Property & Casualty Insurance Principles
Basic training in CSR job skills through understanding insurance principles. 
Cost:  Interactive online course - $120 (includes practice exam)        Textbook & Course Guide - $74   (Addl. cost for Exam)

5.  AINS 22 - Personal Insurance
Fundamentals of personal insurance and how to apply them.  
Cost:  Interactive online course - $166 (includes practice exam)        Textbook & Course Guide - $74  (Addl. cost for Exam)

OR

5.  AINS 23 - Commercial Insurance
Fundamentals of commercial insurance and how to apply them.
Cost:  Interactive online course - $166 (includes practice exam)        Textbook & Course Guide - $74  (Addl. cost for Exam)

6.  Ethical Guidelines for Insurance Professionals
Recognize ethical dilemmas when they arise and have the skills needed to reach informed decisions when faced with a dilemma.  
Cost:  Free

To receive the 10% discount, enter discount code "IIANC" on the checkout screen (via The Institutes).