Disaster Resource Center: Post-Hurricane Matthew

Our thoughts are with the many people impacted by Hurricane Matthew, especially our members in North Carolina affected by the subsequent flooding and ongoing power outages. We hope this Disaster Resource Center will be helpful to our members and aid in communicating pertinent information to your clients. Please check back as it will be continually updated as new information is received.

Disaster Assistance Available

Trusted Choice Disaster Relief Fund
If you or your agency have been impacted, the Trusted Choice® Disaster Relief Fund may be able to provide disaster assistance. The fund makes cash grants to those in the insurance industry, including Big "I" members and their agency staffs, and others to pay for immediate or ongoing financial needs when other funding sources (such as insurance and other grants) are not available, to fill the gap until other funding sources can be accessed and to provide insurance agents with supplies and resources to assist with disaster relief efforts to aid victims and surviving family members in their communities. Learn more or apply for assistance.

Westport & First Specialty Customers: Castastrophe Extra Expense Coverage
Please refer to your E&O policy under Additional Coverage for Catastrophe Extra Expense. If you have questions, please contact a member of IIANC’s E&O Department: Gina Stallings (gstallings@iianc.com / 888-275-8915) or Denise Miller (dmiller@iianc.com / 888-275-8913).

U.S. Small Business Administration Disaster Assistance
The U.S. Small Business Administration is offering assistance to residents of North Carolina affected by Hurricane Matthew. This assistance allows small businesses and home owners located in a declared disaster area and meet other eligibility requirements to apply for loans to help repair or replace damaged real estate, equipment, inventory and personal property.   Learn more here.


Information for Your Customers

National Flood Insurance Program Coverage Summary
The National Flood Insurance Program (NFIP) has prepared this coverage summary to help your customers understand their flood insurance policy. It provides general information about deductibles, what is and is not covered by flood insurance, and how items are valued at time of loss. 

Flood Insurance Claims Handbook
FEMA and the National Flood Insurance Program have prepared this detailed handbook to guide consumers through the process of filing a claim and appealing the decision on a claim, if necessary. 

Information from Selective Insurance Company
As the provider through the Big "I" Flood Insurance Program, Selective insures many customers of IIANC member agencies. They have prepared this collection of tips and tools to help their agents in processing flood claims. 


Important Info from the NC Department of Insurance

NCDOI HurriClaims Center

The NC Department of Insurance is a great resource for disaster and other hurricane-related information including disaster mediation, flood insurance, FAQs and important contact information. Visit NCHurriClaims.com to learn more.


NCDOI Bulletins & Information

November 3, 2016 - Activation of NCDOI Disaster Mediation Program (Amended)
Second Amended Order
October 7, 2016 - Executive Order No. 109 Issued
Hurricane Matthew Flood Insurance Overview/Assistance

IIANC Emergency Contact Information

​If your agency needs assistance, please let us know. Contact information for IIANC's senior management team is below.

Email: Office Phone:
Aubie Knight, CEO aknight@iianc.com 888-274-6897
Royce Henderson, VP Finance & Operations rhenderson@iianc.com   888-277-7623
Sharon Koches, VP Insurance Operations skoches@iianc.com 888-275-8912
Natalie Simpson, VP Member Services nsimpson@iianc.com 888-277-6340
LuAnn Wooters, VP Education & Curriculum lwooters@iianc.com 888-275-8908

Lending a Helping Hand

IIANC is here to lend a helping hand where we can. Because of the severe water shortage in Lumberton due to flooding, IIANC has been delivering water and supplies to the area. 

10/11/16 - Putting the Trusted Choice van to good use with pallets of water and supplies:

10/11/16 - Aubie Knight, IIANC CEO (L) with IIANC District 6 Director and Lumberton agent, Danny Cook (C) and Pete Davis, Erie Insurance (R):

10/14/16 - Lumberton agent Danny Cook with IIANC's LuAnn Wooters and Debbie Galloway & David Bulloch of Bankers Insurance Group: