Disaster Resource Center: Post-Hurricane Matthew

IIANC has developed this Disaster Resource Center to help our members in communicating pertinent information to your clients should a hurricane or tropical storm affect North Carolina this year. Please check back as it will be continually updated as new information is received should the need arise.

Disaster Assistance Available

Trusted Choice Disaster Relief Fund
If you or your agency have been impacted, the Trusted Choice® Disaster Relief Fund may be able to provide disaster assistance. The fund makes cash grants to those in the insurance industry, including Big "I" members and their agency staffs, and others to pay for immediate or ongoing financial needs when other funding sources (such as insurance and other grants) are not available, to fill the gap until other funding sources can be accessed and to provide insurance agents with supplies and resources to assist with disaster relief efforts to aid victims and surviving family members in their communities. Learn more or apply for assistance.

Westport & First Specialty Customers: Castastrophe Extra Expense Coverage
Please refer to your E&O policy under Additional Coverage for Catastrophe Extra Expense. If you have questions, please contact a member of IIANC’s E&O Department: Gina Stallings (gstallings@iianc.com / 888-275-8915) or Denise Miller (dmiller@iianc.com / 888-275-8913).

U.S. Small Business Administration Disaster Assistance
The U.S. Small Business Administration is offering assistance to residents of North Carolina affected by Hurricane Matthew. This assistance allows small businesses and home owners located in a declared disaster area and meet other eligibility requirements to apply for loans to help repair or replace damaged real estate, equipment, inventory and personal property.   Learn more here.


Information for Your Customers

National Flood Insurance Program Coverage Summary
The National Flood Insurance Program (NFIP) has prepared this coverage summary to help your customers understand their flood insurance policy. It provides general information about deductibles, what is and is not covered by flood insurance, and how items are valued at time of loss. 

Flood Insurance Claims Handbook
FEMA and the National Flood Insurance Program have prepared this detailed handbook to guide consumers through the process of filing a claim and appealing the decision on a claim, if necessary. 

Information from Selective Insurance Company
As the provider through the Big "I" Flood Insurance Program, Selective insures many customers of IIANC member agencies. They have prepared this collection of tips and tools to help their agents in processing flood claims. 


NC Department of Insurance Resources

NCDOI HurriClaims Center

The NC Department of Insurance is a great resource for disaster and other hurricane-related information including disaster mediation, flood insurance, FAQs and important contact information. Visit NCHurriClaims.com to learn more.


NCDOI Bulletins & Information

This section will be updated as timely information is released by the NCDOI related to a storm/disaster.

IIANC Emergency Contact Information

​If your agency needs assistance, please let us know. Contact information for IIANC's senior management team is below.

Email: Office Phone:
Aubie Knight, Chief Executive Officer aknight@iianc.com 888-274-6897
Diane Baldwin, Chief Financial Officer dbaldwin@iianc.com 919-863-6543 
Royce Henderson, VP Finance & Operations rhenderson@iianc.com   888-277-7623
Rebecca Shigley, VP Agency Resources rshigley@iianc.com 888-275-8912
Natalie Simpson, VP Member Experience nsimpson@iianc.com 888-277-6340
LuAnn Wooters, VP Professional Development lwooters@iianc.com 888-275-8908

Lending a Helping Hand

During disasters affecting our members, IIANC tries to lend a helping hand where we can. During last year's severe water shortage in Lumberton due to flooding from Hurricane Matthew, IIANC assisted in delivering water and supplies to the area. If your agency is in need of assistance, please contact IIANC.

10/11/16 - Putting the Trusted Choice van to good use with pallets of water and supplies:

10/11/16 - Aubie Knight, IIANC CEO (L) with IIANC District 6 Director and Lumberton agent, Danny Cook (C) and Pete Davis, Erie Insurance (R):

10/14/16 - Lumberton agent Danny Cook with IIANC's LuAnn Wooters and Debbie Galloway & David Bulloch of Bankers Insurance Group: