The world around us is changing faster than ever before, and so is the insurance industry.
Technology, new competitors with better tools, online presence, and customer expectations are only a few challenges that an insurance agent is facing today. Customers in 2016 are very different than the ones from 20, 10 or even five years ago. They are demanding more of businesses; they want someone that can cater to their every need, and at a moment's notice if required. We all know the obstacles before us, but can you honestly say that your agency is adapting to these challenges in our industry?
Do you truly offer a modern customer experience that differentiates you from your competitors? In many cases, the answer is “No, not even close.”