Dan Gilbert Insurance is a growing independent agency in Western North Carolina. We are a well-established, full-service agency that has been in this region since 1958 with multiple locations.

Dan Gilbert Insurance is seeking a detail-oriented, full-time Personal Lines Customer Service Representative.


  • Service existing clients with policy endorsements, payments, reinstatements, renewal, answering customers' questions and solving concerns regarding their insurance policies in the office and by telephone.
  • Write new business from incoming requests and by developing leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Establish Customer relationships and follow up with customers, as needed.


  • Ability to work in a team environment
  • Excellent communication skills – written, verbal and listening
  • Self-motivated
  • Strong organizational skills and computer skills
  • Ability to multi-task
  • Customer service focused
  • Willingness to learn, be intuitive and resourceful
  • Have a strong work ethic

Job Experience/Qualifications:

  • Valid NC Property & Casualty license
  • 2 years personal lines, property & casualty experience
  • Minimum High school education/some college and or degree a plus
  • Experience with AMS360 desired

Please submit resumes to dan@dangilbertinsurance.com