As developments continue to unfold with the growing spread of COVID-19 and the impact it is having at the state, national and global level, your association continues to monitor the rapidly changing situation to make informed decisions regarding our classes/events, operations and assistance we can offer to our members. The Big I is continuing to update available resources to help member agencies better understand and respond to the insurance and workplace implications of the COVID-19 outbreak. We are here to help our members navigate this difficult time. Please reach out to us with questions if they are not covered in our resource center below.

Top News for Your Agency

Statewide "Stay at Home" Order Announced
Gov. Roy Cooper announced a "stay at home" order for all 100 counties, effective Monday, March 30 at 5pm. Insurance agencies are considered "essential business" and can remain in operation. Essential business are required to maintain the Social Distancing policies set forth in the order.  The order is valid for 30 days (through April 29) but can be revised or extended.

Premium Payment Deferral Order Issued
On March 27, NC Commissioner of Insurance Mike Causey activated an emergency declaration that will defer insurance premium payments for all NC residents. It applies to all insurance companies defined in the statute including health insurance, residential property and automobile insurance. The order will defer not only premium payments but will also defer statutory time requirements. It expires 60 days from the date of issuance, unless extended by the Commissioner. 

Top Resources for Your Agency

Video: What Does Shelter In Place Mean to Your Agency?
With areas around North Carolina issuing Shelter In Place orders , IIANC has received many inquires from members on what this means for insurance agencies. We have put together a video and guidelines to help answer the many questions and address concerns.

Video Chat: Transitioning Your Agency to a Remote Work Environment
Now, more than ever, is the time to embrace remote work. If your agency is looking for guidance on how to smooth the transition to remote work, watch this lively discussion with some fellow NC independent agents and IIANC staff that have successfully moved to telework - both before the COVID-19 pandemic hit and as a result of needing to social distance.

Webinar: E&O Resources for Handling Coronavirus Questions 
IIANC's Professional Liability team discusses with a panel of risk management experts how best to handle coronavirus related questions in your agency to reduce potential E&O claims.  


Webinars on Insurance Coverage and Workplace Topics
The Big I offers three webinars to provide insight into coronavirus impact on business income coverage, auto exposures and food  delivery, and implementing a remote work plan for your agency. Webinars available on-demand or register for a specific time.

Video Q&A on COVID-19 Insurance Related Issues 
Insurance educators Kevin Amrhein and Cathy Trischan discuss COVID-19 and several common insurance inquiries agents are receiving, including Business Interruption, Work Comp, Cyber, work-from-home exposures and other general P&C coverage issues. 

Class & Event Status

Get the latest updates on IIANC class and event cancellations and refund/transfer procedures.

CE & Licensing

IIANC has been in close communication with NCDOI regarding CE compliance deadline extensions and licensing issues. Get updates on the current status here.

Online Education

IIANC offers a variety of high-quality live and on-demand webinars to help you stay current with CE credits, professional development and skills training while classroom courses are cancelled. One of our top online providers, ABEN, is currently offering a 30% discount through April 30 on video CE courses.

Coverage Issues

Info to help agencies better understand coverage issues and respond to customers.

E&O Risk Management

The Big I Professional Liability program provides helpful risk management advice for agencies handling customer inquiries, including a sample letter that can be used and webinar.

IIANC Operations

We remain open for business and fully functional. The majority of staff are working remotely, while two people are in the office daily to maintain essential business operations. We continue to be available to our members so there should be no disruption in our level of service. Click below for staff listing.

Agency Operations

Guidance on workplace issues, like telework, maintaining operations and financial assistance. 

Regulatory Updates

IIANC is in close consultation with the NCDOI to identify and address issues impacting agents. Get the latest regulatory updates and answers to your questions here.

State & Federal Updates

Get updates on the latest issues, executive orders and resources from both the state and federal levels, including the possible effect of a Shelter in Place order on insurance agencies, financial relief legislation, tax credits and filing extensions, unemployment benefits, disaster recovery loans and more.