The Ultimate Account Manager: Module 1

The Ultimate Account Manager:  Module 1
This program is much more than the typical customer service training.  The series takes an in-depth look the day-to-day issues faced by account managers in their quest to become extraordinary.  Become an expert in client management, responding to multiple producers, prioritizing work, E&O pitfalls, etc...  Can't take all three modules in a row?  No need to worry.  Modules can be taken in any order to complete the program!
This class will cover Module 1 of the 3-part series program.  

Module 1 will cover:

  • Three Key Elements to being an Ultimate Account Manager
  • Characteristics of an Ultimate Account Manager
  • Customer Service Triad
  • Workflow Management
  • Working with Producers

CE Hours:  4 hours
Registration:   8:00 - 8:30 AM
Class:  8:30 AM - 3:30 PM  (Lunch on your own)
Price:  $149 Member / $199 Non-Member

3/26/2019 8:30 AM - 3/26/2019 3:30 PM
IIANC Classroom 101 Weston Oaks Ct. Cary, NC 27513 UNITED STATES

Online Registration Instructions:
Click here to view instructions for how to register online.

IIANC Cancellation Policies & Event Disclaimers:
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