Back To Basics Boot Camp

Back To Basics Boot Camp

Every agency is challenged with handling customer requests effectively every time the telephone rings. It is critical to meet customer expectations on a regular basis, but it is also important to utilize every customer contact to provide world class service and to ensure every client receives information for proper insurance protection. Our Back to Basics Boot Camp utilizes an “agency toolbox” to review different techniques and tools to assist with every customer interaction. We focus on the most efficient way to handle these contacts for a positive customer experience and time management for the agency. This session will help agency staff maximize operational effectiveness with all incoming phone calls and customer appointments. Role-playing examples will allow everyone to capture the best way to handle current challenges every agency and customer faces in our current environment.



Registration:               12:30 PM
Class Time:                  1:00 PM - 4:30 PM

Price:                           Members:  $40
                                     Non - Members:  $90

CE Credits:                    2 hours
When
10/3/2018 1:00 PM - 10/3/2018 4:30 PM
Where
Hilton Garden Inn Charlotte/Concord 7831 Gateway Ln NW Concord, NC 28027

Online Registration Instructions:
Click here to view instructions for how to register online.

IIANC Cancellation Policies & Event Disclaimers:
Click here to view cancellation policies and disclaimers for IIANC classes and events.
 

Sign In