Stop! Before adding someone to your agency/company for a registration, please email to ensure the individual is set up correctly in our system to receive accurate pricing and prevent duplicate records. Otherwise, the system will default to the higher, non-member rates for anyone manually added to your agency/company listing. If you are an agent member of IIANC or work for a PARTNER company, please verify that the system is giving you member pricing before you complete your registration. 

Back To Basics Boot Camp

Back To Basics Boot Camp

Every agency is challenged with handling customer requests effectively every time the telephone rings. It is critical to meet customer expectations on a regular basis, but it is also important to utilize every customer contact to provide world class service and to ensure every client receives information for proper insurance protection. Our Back to Basics Boot Camp utilizes an “agency toolbox” to review different techniques and tools to assist with every customer interaction. We focus on the most efficient way to handle these contacts for a positive customer experience and time management for the agency. This session will help agency staff maximize operational effectiveness with all incoming phone calls and customer appointments. Role-playing examples will allow everyone to capture the best way to handle current challenges every agency and customer faces in our current environment.

Registration:               12:30 PM
Class Time:                  1:00 PM - 4:30 PM

Price:                           Members:  $40
                                     Non - Members:  $90

CE Credits:                    2 hours
10/3/2018 1:00 PM - 10/3/2018 4:30 PM
Hilton Garden Inn Charlotte/Concord 7831 Gateway Ln NW Concord, NC 28027
Online registration not available.

Online Registration Instructions:
Click here to view instructions for how to register online.

IIANC Cancellation Policies & Event Disclaimers:
Click here to view cancellation policies and disclaimers for IIANC classes and events.

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