Stop! Before adding someone to your agency/company for a registration, please email to ensure the individual is set up correctly in our system to receive accurate pricing and prevent duplicate records. Otherwise, the system will default to the higher, non-member rates for anyone manually added to your agency/company listing. If you are an agent member of IIANC or work for a PARTNER company, please verify that the system is giving you member pricing before you complete your registration. 

Great Customer Service Doesn't Just Happen...

Great Customer Service Doesn't Just Happen...
We all know the most important aspect of customer service is effective communication, right?  if you have a compelling communication strategy, you have satisfied customers, which then produces more revenue for the company in the end.  But how do you get there?  You must create a plan and break it up into smaller, tangible sections that will set your account managers up for success.  Learn how to develop a plan that will help your customer facing team with accountability and ensure their goals align with the agency's expectations.

Date:  Wednesday, January 27, 2021
Time:  12:00-1:00 pm  EST
1/27/2021 12:00 PM - 1:00 PM

Online Registration Instructions:
Click here to view instructions for how to register online.

IIANC Cancellation Policies & Event Disclaimers:
Click here to view cancellation policies and disclaimers for IIANC classes and events.


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