CIC Insurance Company Operations Institute
**This course is a hybrid course. During the registration process, please select how you wish to attend this course, virtually or in-person.
**Virtual Attendees receive an email ONE business day prior to the class. This email will contain the links you will need to access your course and course materials.**
In the Insurance Company Operations course, you will learn strategic decision-making strategies for the purpose of satisfying regulatory requirements, meeting compliance standards, product development, underwriting, distributing and marketing, processing claims, and other vital company functions. Key concepts covered:
Executive and Financial Management (6 hours)
In this section, agents are introduced to terminology common to discussions of insurance company operations. In addition to becoming familiar with critical terms and fundamental concepts, they will gain a “big picture” understanding of the various facets, activities, and concerns of the operations within an insurance company.
Product Development (2 hours)
Agents will understand the product development process that occurs within an insurance company. They will be able to identify the information the product development department uses to establish the tactical plan. They will apply the 5-step process used in the product development process to design and implement a product. They will evaluate the effectiveness of a product development team’s use of the actuarial process to determine the price and performance of a product.
Underwriting (3 hours)
Agents will learn about the steps, tools, and structure used by insurance company underwriting departments. They will gather information about the impact of market cycles, as well as the purpose of reinsurance and loss control. They will examine premium audits and the technology needed to support the underwriting process.
Claims Management (3 hours)
Agents will learn about the claim’s management process – from planning to managing to technology. They will evaluate a claim regarding the roles of subrogation and salvage. They will analyze the problem of fraud from the perspective of a special investigative unit and consider the appropriate solution. They will discuss the possible outcomes when an insurance company acts in bad faith. They will better understand the claims technologies and how they impact the success of the claim’s department and the insurance company.
Product Distribution (2 hours)
Agents will learn how insurance products move from the development process to distribution. They will compare various methods used to create the brand. They will be able to differentiate between the various methods of distribution and determine where they are most effective. They will evaluate methods intended to support policyholder services. They will explore the technology available to support the sales and marketing functions.
Registration: Tuesday: 7:30 am - 8:00 am
Class: Tuesday & Wednesday: 8:00 am - 5:15 pm
Exam Online (Optional): Monday, January 16 12:01 AM CST through Thursday, January 19 at 11:59 PM CST
**Registration fees include the CE filing fee.**
CE Hours Earned: 16 Hours
Please note the following change from the National Alliance as of January 1, 2022:
Beginning January 1, 2022 all CIC and CISR in-person classroom course exams will be held online. Participants will be able to access the online exam through the learning portal in their PROfile page.
The CIC exam window will be Monday at 12:01 AM CST through Thursday at 11:59 PM CST the week following the class. With the exam being online, this will eliminate the 3rd day of the program when exams were traditionally held. For participants who attend a CIC classroom course, they will need to submit their proctor request prior to the end of the class through their PROfile page.
Transfers and Cancellations
CANCELLATION of a CIC Institute or JK Ruble Graduate Seminar within 15 business days of the institute will incur a $100.00 processing fee. IIANC reserves the right to reschedule or cancel classes or change class facility/hotel location. Registrants will be notified of any changes promptly.
***ALL CANCELLATION AND TRANSFERS MUST BE DONE IN WRITING.***