Agent Development Program
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Customized Learning & Career Growth for Agents
The Agent Development Program offers an on-demand customized learning experience designed to help new agents build a strong foundation and support professionals seeking career advancement. Featuring a tailored Learning Management System, an extensive and diverse learning library, tools for career development, and more, this program provides the essential resources agents need to grow and succeed.
Whether you're just starting out or looking to sharpen your skills, the Agent Development Program delivers the knowledge, support, and flexibility to help you thrive in the insurance industry.
Program Highlights:
- Tailored Learning Experience
- Extensive Learning Library
- Support & Development
- Progress Tracking & Reporting
- Customization & Branding
- Dedicated Support Team
- Live Monthly Webinars
- FREE benefit for IIANC members!
Plus, enroll in our new Mentor Program, crafted to provide new account managers with personalized guidance and the resources necessary to excel in their careers.
New: Employee Benefits Training Now Available
As part of your membership, the Agent Development Program now includes 22 newly added Employee Benefits courses designed to support agencies offering or expanding employee benefits services. These on-demand courses focus on practical, real-world employee benefits topics and provide your team with the knowledge needed to confidently navigate benefits conversations, better serve clients, and grow your agency’s capabilities.
Courses are available at no cost to members and their staff, making it easy to train your team, strengthen internal expertise, and scale your employee benefits offerings over time. With flexible, anytime access, your agency can build skills at your own pace while supporting long-term growth.
Monthly Webinars
The Agent Development Program includes access to live monthly webinars designed to keep your team informed, competitive, and continuously learning. These sessions cover timely industry topics, practical strategies, and real-world applications your agents can immediately apply. From technical coverage insights to agency growth strategies, each webinar is led by experienced professionals and built to support agents at every stage of their career.
Upcoming Live Webinars
WOWing Customers with First Call Resolution
Tuesday, August 18, 2026 12:00 PM - 1:00 PM
With Kelly Donahue-Piro, President of Agency Performance Partners
During this webinar, you’ll learn how to handle complaints with confidence and turn challenging conversations into loyalty-building opportunities. We’ll focus on resolving issues on the first call to improve efficiency, trust, and client satisfaction. You’ll also discover how small, intentional WOW moments, like thoughtful follow-ups, can leave a lasting impression and set your service apart.
How to Make an Impact at Your Agency
Thursday, October 8th at 12:00 PM
With Kelly Donahue-Piro, President of Agency Performance Partners
This webinar is geared toward agency professionals who want to cultivate leadership skills and positively influence their teams. You don’t need a leadership title to lead effectively. This webinar explores how anyone at an agency can embrace leadership qualities to create a positive impact. Learn to navigate challenges, set personal and team goals, maintain a winning attitude, lead by example, and manage emotions to influence and inspire others, no matter your role.
Demystifying Risk Management
Thursday, September 10th at 1:00 PM
With Drew Nicholson
Join us for an exciting webinar on risk management. Drew will draw on his extensive experience to share valuable insights into the essential role of risk management in the insurance industry. Topics covered will include the risk management process, risk identification, assessment, response strategies, contractual risk transfer, and more. This session will equip you with the tools needed to enhance your client relationships, shifting from a transactional approach to becoming a trusted advisor.
Ready to enroll your agents?
Want to learn more?
For additional information, please email us at InsurAcademy@iianc.com or call 919-377-1649.
- Pre-Licensing & Vocational Training: Chennighausen@iianc.com
- Agent Development Program: Education@TheInsurAcademy.com
- Mentor Program: Education@TheInsurAcademy.com
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Download our Agent Development Program Flyer!
Know someone who could benefit from the ADP? Share this program with your colleagues and help them take advantage of the valuable resources and opportunities included in IIANC’s Agent Development Program.
Explore the ADP Curriculum
Want a quick overview of everything included in the Agent Development Program? The Curriculum lists each Learning Plan and the courses within them so you can see the structure of the full program at a glance.
ADP Quick Start Guide
A step-by-step guide to logging in, accessing your team page, searching for courses, and enrolling in training to get started quickly and confidently.