Agency Operations Manual

After years of trying to write a manual for your office, you can now buy a complete manual and with very little time and effort customize it to fit your agency using basic word processing skills. Published by The Moberg Group (TMG), the leading provider of E&O Risk Management Services and Consulting Services, the manual was designed specifically for independent agents and brokers. Whether processing a non-premium endorsement, or the most complex reporting form policy, the easy to follow workflow make the process simple. Provided digitally, this manual is ideal for training new employees, reinforcing procedures to existing employees, and to meet the requirements of the "Rules of Evidence".

The manual includes:
  • General Agency Procedures
  • Personal Lines Work Flow & Procedures
  • Commercial Lines Work Flow & Procedures
  • Employee Benefits Procedures
  • Job Descriptions
IIANC members enjoy special, discounted pricing of 25% off the cost of the manual! To purchase at the discounted price, please log into the website with your member information. Once logged in, the link to purchase will appear below.
Not a member? Join today!   

If you are NOT an IIANC member, you can purchase the manual below for the full price.  

Non-Member Access